Frequently Asked Questions

All canines must have: Bordetalla, Distemper/Parvo, and Rabies. They must also be current on a flea/tick and heartworm preventitive.

All felines must have: FVRCP and Rabies and must also be current on a flea/tick and heartworm preventative. 

This is a quick assessment of your dog(s) social foundation, comfort level with our other guests and a chance for us to start getting to know your dog. If your dog has not attended our daycare in the past 3 months, another daycare evaluation may be required. 

Absolutely! We encourage all potential clients to tour our facility and meet our staff before bringing their pet. You can schedule a tour by contacting us.

We will always prioritize your pets  well-being; if no veterinarian visit is needed, you may be notified at pick up as to what and where and how the injury occurred. We may also call, or text you to inform you. 

If in our best judgement the injury requires attention, the facility will provide immediate first aid. Please understand that we are not legally obligated to provide this care, we do this for the comfort of your pet, to help assess the injury, and to potentially you, your emergency contact and/or your veterinarian, with you being responsible for the costs. 

Depending on the illness your pet may need to be picked up immediately to ensure the safety of not spreading communicable diseases (Canine Cough) you will be notified to come pick up your pet to receive the proper care. If your pet is experiencing any illness that require immediate care, you will be notified and recommended to a veterinarian for further evaluation. 

• Immediate Actions:
  • First Aid: The facility has a first-aid kit readily available and administer basic first aid for minor injuries. 
  • Contacting You: We will attempt to contact you or your emergency contact to       inform you of the situation and obtain your instructions. 
  • Veterinary Care: If the injury or illness is serious, and you cannot be       reached, we will take your pet to our veterinarian of choice (New Hope       Veterinary Hospital). We reserve the right deny your choice of a veterinary hospital depending on the severity of the injury or illness.
  • Illness: If your pet shows signs of a contagious illness, they will be isolated from other dogs and will need to be picked up immediately. 
• Veterinary Costs:
  • You will be responsible for the cost of any veterinary care provided, plus       mileage and time staff take care of your pet. 
  • The veterinarian will require your verbal treatment authorization prior to the facility arriving with your pet.
• Documentation:
  • The facility is required to keep documentation for all injuries requiring first aid that occur while in daycare or boarding.

Dogs are social animals who thrive on routine. They can benefit from a structured, balanced approach and positive reinforcement that our daycare staff can provide. Daycare is also a great alternative for dogs who cannot be left at home due to anxious or destructive behaviors.

Absolutely! We offer 5, 10, 15, and 20 day packages. All packages will expire 90 days from the date of purchase. Packages are also non-refundable and non-transferable to other services should your pet stop attending daycare or if your pet becomes ineligible for daycare services.

Dogs who continuously display aggression toward other dogs or staff members, even after passing a meet and great or dogs who cause injury to another dog 3 times may be suspended from daycare services for a minimum of 3 months. You will be notified if your dog causes injury to another dog or staff member, you will also be notified if your pet is injured. 

After the suspension period, your dog may be eligible for a new meet and greet. 

We encourage you to reach out to the facility for pricing. We operate similarly to a hotel; therefore, during peak periods, peak season pricing will be in effect. We kindly ask that you request an estimate of your bill prior to booking to avoid any surprises.

Final billing is not completed until the day of check-out, as rates may vary depending on the season, accommodation(s), and services used during your stay.

All boarding reservations require a deposit to hold and secure your pet’s room. All deposits must be paid within 24 hours of booking; any reservation without a deposit after that time will be canceled to allow room for other boarding clients.

Whether your deposit is refundable depends on the cancellation policy in place at the time of booking. We strongly recommend reviewing the reservation and cancellation policy before booking. If you have any questions, please don’t hesitate to call us for clarification.

For the benefit of your pet(s), please bring their own food. This will help maintain a proper diet while staying at our facility.  Please only bring enough food for their stay, individually packaged or a sealed container. NO BAGS OF FOOD OF ANY SIZE WILL BE ALLOWED.

Please bring your cats litter. If the facility needs to supply litter during your cats stay, a small fee of $5 per day to accommodate.

Per state law; if your pet(s) is/are taking medications during their stay (prescription or over-the-counter, or supplements), they must be in the original container, they cannot be pre-packaged in pill pockets, already in bags of food, etc.

For the safety of everyone, Tails R Waggin' requires all dogs to enter and exit the facility on a leash or in a secured crate. Only one client may occupy the boarding lobby at a time.

For felines: please provide enough litter for your cats stay,  we will provide litter boxes. Kennel litter can be provided for an additional fee. All cats must enter and exit in a secured crate.

We provide blankets and bedding for your pet when they board with us. You may bring your pet's favorite bedding from home if you'd like. We will remove toys or bedding that have been shredded, or destroyed to keep your pet(s) safe.

Feel free to bring some treats for your fur-babies stay! For allergy and medical purposes, we do not offer treats to pets.

You may bring a few toys to make your dog or cat feel more at home while they're boarding.

We have plenty of stainless steel bowls for your pet's needs.

For the safety of everyone, please do not bring glass or fragile items.

We are not responsible for lost, broken, or damaged items during your pet(s) stay.

Your boarding dog will not go out with other dogs, they will go out individually or with boarding housemates 3-6 times per day.

Dog who pass a daycare evaluation and regularly attend daycare, will have the option of attending daycare while boarding for an additional fee.

One-on-one playtime is personalized, and looks different for each pet.

Whether it's fetch in our fenced in yard, watching them and chasing them to get those zoomies out, or a little extra cuddle time. Each pet's playtime is catered to them.

Tails R Waggin' does not offer drop off or pick up during MOST federal Holidays. Staff is on site to care for your pets, but we do not see clients during these busy times.

These days include, but are not limited to: New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Staff is on site from 7:00am to 10:00am and from 3:00pm to 6:00pm.

We also do not staff a receptionist. Please be patient with staff as they care for all pets and may not respond immediately to calls or emails that come in.