General Reservation & Cancellation Policy
Our boarding facility here at Tails R Waggin’ is quite popular and frequently operates at 100% occupancy. And we understand that sometimes plans do change! However, reservations, cancellations and changes without adequate notice, even no-shows, have become increasingly problematic. Tails R Waggin’ will implement the following policies effective October 1, 2021.
Wait List
When reservations fill to 100% occupancy, we are happy to keep a Waiting List. In the event of cancellations, and insofar as possible with time and cage or suites suitable for pet size available, we will contact clients (in the order requests received) to offer the newly available space(s).
General Cancellation Policy
All boarding reservations must be secured with a valid credit card and a 10% deposit. The deposit is refundable if cancellation is made prior to 72 hours of the reservation start date. The deposit is non-refundable when cancellation occurs within the 72 hours period before the reservation start date. If you need to alter your existing reservation by a day or two, your deposit will hold; however, deposits are non-transferable to future dates.
No-Show Cancellation Policy
Failing to show and utilize the scheduled reservation without any notice to us, or canceling your reservation same day will result in a charge equivalent to 50% of your pet’s total expected stay. You may cancel via phone, through our app, or email at: staff@trwdayspa.com.
Holiday Minimum Stay and Cancellation Policy
Due to high boarding demands over federal Holidays and Spring Break (as defined by Gaston County public school schedule), the following policies will be in place during these periods.
Memorial Day and Labor Day:
Requires a minimum 2-night stay – with the General Reservation, Cancellation, and No-Show policies as above in effect.
The weeks of: Fourth of July, Thanksgiving, Christmas through New Year’s Day:
Requires a minimum 3-night stay – the General Reservation policy above is effective; however, the Cancellation Policy changes to require a minimum of (168 hours) seven days prior to the reservation in order to receive a deposit refund. If cancellation occurs within the (168 hours) seven day period prior to reservation start date, the deposit is non-refundable. The No-Show policy and same day cancellation remains the same: a charge 50% of the pet’s total expected stay.
Spring Break (as defined by Gaston County public school schedule):
Requires minimum 3-night stay – the General Reservation, Cancellation, and No-Show policies as above in effect.
We highly recommend reserving Holiday and Spring Break as far in advance as possible, as dates quickly fill up. We accept payments by cash, check, and all major credit cards (Visa, MC, AMEX, Discover). Payment is due upon completion of services; failure to provide payment will result in a 3% late charge added to your account. Please note: Effective 5/15/23 the facility will implement a 2.5% surcharge on all credit card transactions.
Lastly, we appreciate your understanding the need for policies that best accommodates, and minimizes the hardship for, everyone involved, from our team to our clients (both human and furry!) and look forward to continuing to serve our community.
