Boarding Accommodations - All 100% climate controlled

Presidential Suite

Our presidential suites are our most sought-after accommodations and the most spacious around! These suites range from 64 - 70sqft; each come equipped with an orthopedic Kuranda Dog Cot, a TV and a 24-hour accessible webcam. Our presidential suites are the purr-fect way to ensure your pet(s) have the ultimate experience. (Multiples encouraged of both cats and dogs!)

**Please note, not all presidential suites are enclosed rooms**

Penthouse Suite

These suites are designed for the big boys and girls! Each suite measures 6.5’x8’. These are also open top enclosures with 4’ walls and a secured front gate. Specifically designed in mind for your pampered pooches over well 50lbs or multiple larger dogs of the same family. (For the safety of all guests, cats cannot board here.)

Upgrade your pets stay with a Kuranda Cot to ensure they have the best bed around!

Mini Suites

These suites measure 5’x6’. These open top enclosures with 4’ walls and newly epoxy floors with a secured front gate are an excellent way to give your pooch a little extra room during their stay. These suites can comfortably accommodate dogs up to 50lbs or multiple small dogs of the same family. (For the safety of all guests, cats cannot board here.)

Upgrade your pets stay with a Kuranda Cot to ensure they have the best bed around!

Standard Suite

Our mischievous dog suites are perfect for your anxious dog, or the dog who will jump our open-top suites! These suites come with standard luxuries, with extra chew proof protections. Mischievous suites are 3 feet wide by 5.5 feet long with epoxy floor, 6' walls and secured front gates.

Only one dog may board in a mischievous suite at a time. For the safety of guests, dogs under 30lbs cannot board in these suites.

**Kuranda Cot Upgrade Not Available**

Dog Condo

Our dog condos are designed to accommodate our smaller guests (30lbs and under or a total of 30lbs combined), while maintaining proper physical and mental stimulation. Whether it’s for a one-night stay or an extended stay, our cages provide a cozy area for your fur-baby to relax.

Looking for more? Add one-on-one playtime; where your pup will enjoy staff playtime outside their condo!

Cat Condos

Our cat condos are tucked away from the hustle and bustle of dog boarding, providing your cat a more relaxed and calm stay.

Each condo measures roughly 26" wide, 28" long and 31" tall (approximately 5sqft!)

Our cat condos are the pur-fect way to ensure your feline friend is being taken care of while you are away!

Please bring your cat(s) food and litter. We will provide a litter box. Your cat MUST enter and exit in a secured crate.

Due to the safety of all pets, we cannot bathe your cat(s) - we can offer a nail trim!

Luxurious Add On Services!

Are you looking to add a little extra to your pets stay, or looking for a little extra flexibility in your booking?

Mon - Fri early drop off (before 2pm) will incur a $20 after hours fee
Mon - Fri late check out (after 11:30am) will incur a $20 after hours fee
Kennel Litter $5 per day
Medication Administration $5 per day - this includes, supplements, and over-the-counter vitamins
S-paw services are by appointments only - prices vary by service
Daycare (pending your dog passes the daycare temperament) $20 per day
Opt in for one-on-one playtime - this is great for those pups who require more attention and cannot attend our daycare $15 per day

Boarding Reservation & Cancellation Policies

General Reservation & Cancellation Policy

Our boarding facility here at Tails R Waggin’ is quite popular and frequently operates at 100% occupancy. And we understand that sometimes plans do change! However, reservations, cancellations and changes without adequate notice, even no-shows, have become increasingly problematic. Tails R Waggin’ will implement the following policies effective October 1, 2021.

Wait List

When reservations fill to 100% occupancy, we are happy to keep a Waiting List. In the event of cancellations, and insofar as possible with time and cage or suites suitable for pet size available, we will contact clients (in the order requests received) to offer the newly available space(s).

General Cancellation Policy

All boarding reservations must be secured with a valid credit card. Please note: there is a 2.5% service charge fee for all credit card transactions. The deposit is refundable if cancellation is made prior to 72 hours of the reservation start date. The deposit is non-refundable when cancellation occurs within the 72 hours period before the reservation start date. If you need to alter your existing reservation by a day or two, your deposit will hold; however, deposits are non-transferable to future dates.

No-Show Cancellation Policy

Failing to show and utilize the scheduled reservation without any notice to us, or canceling your reservation same day will result in a charge equivalent to 50% of your pet’s total expected stay. You may cancel via phone, through our app, or email at: staff@trwdayspa.com.

Holiday Minimum Stay and Cancellation Policy

Due to high boarding demands over federal Holidays and Spring Break (as defined by Gaston County public school schedule), the following policies will be in place during these periods.

Please Note:
We operate similarly to a hotel; therefore, during peak periods, peak season pricing will be in effect. We kindly ask that you request an estimate of your bill prior to booking to avoid any surprises.

Final billing is not completed until the day of check-out, as rates may vary depending on the season and services used during your stay.

Thank you for your understanding and cooperation.

Memorial Day and Labor Day:
Requires a minimum 2-night stay – with the General Reservation, Cancellation, and No-Show policies as above in effect.

The weeks of: Fourth of July, Thanksgiving, Christmas through New Year’s Day:
Requires a minimum 3-night stay – the General Reservation policy above is effective; however, the Cancellation Policy changes to require a minimum of (168 hours) seven days prior to the reservation in order to receive a deposit refund. If cancellation occurs within the (168 hours) seven day period prior to reservation start date, the deposit is non-refundable. The No-Show policy and same day cancellation remains the same: a charge 50% of the pet’s total expected stay.

Spring Break (as defined by Gaston County public school schedule):
Requires minimum 3-night stay – the General Reservation, Cancellation, and No-Show policies as above in effect.

We highly recommend reserving Holiday and Spring Break as far in advance as possible, as dates quickly fill up. We accept payments by cash, check, and all major credit cards (Visa, MC, AMEX, Discover). Payment is due upon completion of services; failure to provide payment will result in a 3% late charge added to your account. Please note: Effective 5/15/23 the facility will implement a 2.5% surcharge on all credit card transactions.

Lastly, we appreciate your understanding the need for policies that best accommodates, and minimizes the hardship for, everyone involved, from our team to our clients (both human and furry!) and look forward to continuing to serve our community.