All dogs and cats must be at least 4 months of age.
All dogs must have current vaccinations against, Rabies, Bordetella, and DHLPP.
All cats must be current on FVRCP and Rabies.
Your pet(s) will not be admitted into TRW without proof of all vaccines given by a veterinarian prior to appointment.
All pets must be on a heartworm, and a flea/tick preventative.
Your pet will not be allowed to board if they currently have worms, or fleas.
We love all dogs and cats! Therefore, it does not matter the shape, size, or breed of your pet(s). For the safety of staff; however, we do ask that pets not be aggressive to board.
If your pet has a medical issue (such as diabetes) or a disability (blind / deaf, joint problems, etc); they are still welcome to board! Please just make staff aware so we can properly care for you pet(s) during their stay.
General Reservation & Cancellation Policy
Our boarding facility here at Tails R Waggin’ is quite popular and frequently operates at 100% occupancy. And we understand that sometimes plans do change! However, reservations, cancellations and changes without adequate notice, even no-shows, have become increasingly problematic. Tails R Waggin’ will implement the following policies effective October 1, 2021.
When reservations fill to 100% occupancy, we are happy to keep a Waiting List. In the event of cancellations, and insofar as possible with time and cage or suites suitable for pet size available, we will contact clients (in the order requests received) to offer the newly available space(s).
General Cancellation Policy
All boarding reservations must be secured with a valid credit card and a 10% deposit. The deposit is refundable if cancellation is made prior to 72 hours (3 days) of the reservation start date. The deposit is non-refundable when cancellation occurs within the 72 hours (3 days) period before the reservation start date. If you need to alter your existing reservation by a day or two, your deposit will hold; however, deposits are non-transferable to future dates.
No-Show Cancellation Policy
Failing to show and utilize the scheduled reservation without any notice to us will result in a charge equivalent to 50% of your pet’s total expected stay. You may cancel via phone, or email at: email@example.com.
Holiday Minimum Stay and Cancellation Policy
Due to high boarding demands over federal Holidays and Spring Break (as defined by Gaston County public school schedule), the following policies will be in place during these periods.
Memorial Day and Labor Day:
Requires a minimum 2-night stay – with the General Reservation, Cancellation, and No-Show policies as above in effect.
The weeks of: Fourth of July, Thanksgiving, Christmas through New Year’s Day:
Requires a minimum 3-night stay – the General Reservation policy above is effective; however, the Cancellation Policy changes to require a minimum of 7 (Seven) days prior to the reservation in order to receive a deposit refund. If cancellation occurs within the 7 (Seven) day period prior to reservation start date, the deposit is non-refundable. The No-Show policy remains the same: a charge 50% of the pet’s total expected stay.
Spring Break (as defined by Gaston County public school schedule):
Requires minimum 3-night stay – the General Reservation, Cancellation, and No-Show policies as above in effect.
We highly recommend reserving Holiday and Spring Break as far in advance as possible, as dates quickly fill up. We accept payments by cash, check, and all major credit cards (Visa, MC, AMEX). Payment is due upon completion of services; failure to provide payment will result in a 3% late charge added to your account.
Lastly, we appreciate your understanding the need for policies that best accommodates, and minimizes the hardship for, everyone involved, from our team to our clients (both human and furry!) and look forward to continuing to serve our community.
Our luxury suites are our most sought-after accommodations and the most spacious around! These suites range from 64sqft to 70sqft; each come equipped with an orthopedic Kuranda Dog Cot, a TV and a 24-hour accessible webcam. Our luxury suites are the purr-fect way to ensure your pet(s) have the ultimate experience. (Multiples encouraged of both cats and dogs!)
**Please note, not all luxury suites are enclosed rooms**
Each additional pet: $33 per night (up to 4 TOTAL dogs/cats, pets must stay in the SAME room to receive the additional pet rate)
These suites are designed for the big boys and girls! Each suite measures 6.5’x8’. These are also open top enclosures with 4’ walls and a secured front gate. Specifically designed in mind for your pampered pooches over well 50lbs or multiple larger dogs of the same family. (For the safety of all guests, cats cannot board here.)
Each additional dog: $27 per night (up to 3 total dogs - pets must stay in the SAME room to receive the additional pet rate)
These suites provide a little extra leg-room; with accommodations measuring 5’x6’. These open top enclosures with 4’ walls and newly epoxy floors with a secured front gate are an excellent way to give your pooch a little extra room during their stay. These suites can comfortably accommodate dogs up to 50lbs or multiple small dogs of the same family. (For the safety of all guests, cats cannot board here.)
Each additional dog: $26 per night (up to 2 total dogs - pets must stay in the SAME room to receive the additional pet rate)
Our 100% climate-controlled kennel runs provide ample space for your dog during their stay. Each run measures 3’ wide and 5.5’ long. These runs have epoxy floors with epoxy 6’ foot walls and a secured front gate; allowing your dog to maintain positive socialization while feeling safe and secure.
Only one dogs may board in a kennel run at a time. For the safety of all guests, no dogs under 35lbs - weight restrictions are strictly enforced.
Our kennel cages are designed to accommodate our smaller guests (35lbs and under), while maintaining proper physical and mental stimulation. Our stainless-steel cages are 45.5” wide and 48.5” long and 2.5’ tall (roughly 15sqft!) Whether it’s for a one-night stay or an extended stay, our cages provide a cozy area for your fur-baby to relax.
Each additional pet: $17 per night (up to 2 total dogs - weight restrictions are strictly enforced - pets must stay in the SAME room to receive the additional pet rate)
Are you looking to add a little extra to your pets stay, or looking for a little extra flexibility in your booking?
**PLEASE SEE THE RESERVATION AND CANCELLATION POLICIES BELOW EFFECTIVE OCTOBER 1, 2021**
Pick up hours run from: 7:30am to 11:30am
Drop off hours run from: 2:00pm to 4:30pm
*Any times before or after these will incur a $15 after hours fee - no exceptions*
Staff is on site from 7:00am to 6:00pm
Pick up hours run from: 8:00am to 9:00am
Drop off hours run from: 10:00am to 11:00am
*Due to high boarding demands over the weekends, we are unable allow for a late check out or an early drop off*
Staff is on site from 7:00am to 12:00pm and from 4:00pm to 6:00pm
Pick up hours run from: 3:30pm to 5:30pm
We do not offer drop off on Sundays, or morning pick up times.
Staff is on site from 7:00am to 9:00am and from 4:00 pm to 6:00pm
For the benefit of your pet(s), please bring their own food. This will help maintain a proper diet while staying at our facility. Please only bring enough food for their stay - DO NOT bring large bags, unless necessary.
Please bring your cats litter and a litter tray. If the facility needs to supply litter or a tray during your cats stay, a small fee of $5 per day to accommodate.
Per state law; if your pet(s) is/are taking medications during their stay (prescription or over-the-counter), they must be in the original container, they cannot be pre-packaged in pill pockets, already in bags of food, etc.
For the safety of everyone, Tails R Waggin' requires all dogs to enter and exit the facility on a leash or in a secured crate. All cats must enter and exit in a secured crate.
We provide blankets and bedding for your pet when they board with us. You may bring your pet's favorite bedding from home if you'd like.
Feel free to bring some treats for your fur-babies stay! For allergy and medical purposes, we do not offer treats to pets.
You may bring a few toys to make your dog or cat feel more at home while they're boarding.
We will remove toys that have been shredded, or destroyed to keep your pet(s) safe.
We have plenty of stainless steel bowls for your pet's needs. You may bring your own bowls if your pet requires special accommodations (such as a slow feeder).
For the safety of everyone, please do not bring glass or fragile items.
Tails R Waggin' is not responsible for lost, broken, or damaged items during your pet(s) stay.