All dogs and cats must be at least 4 months of age - for the health and safety of all boarding pets, there are no exceptions to this.
All dogs must have current vaccinations against, Rabies, Bordetella, and DHLPP.
All cats must be current on FVRCP and Rabies.
Your pet(s) will not be admitted into TRW without proof of all vaccines given by a veterinarian prior to appointment.
All pets must be on a heartworm, and a flea/tick preventative.
Your pet will not be allowed to board if they currently have worms or fleas.
We love all dogs and cats! Therefore, it does not matter the shape, size, or breed of your pet(s). For the safety of staff; however, we do ask that pets not be aggressive to board.
If your pet has a medical issue (such as diabetes) or a disability (blind / deaf, joint problems, etc); they are still welcome to board! Please just make staff aware so we can properly care for you pet(s) during their stay.
Our presidential suites are our most sought-after accommodations and the most spacious around! These suites range from 64 - 70sqft; each come equipped with an orthopedic Kuranda Dog Cot, a TV and a 24-hour accessible webcam. Our presidential suites are the purr-fect way to ensure your pet(s) have the ultimate experience. (Multiples encouraged of both cats and dogs!)
**Please note, not all presidential suites are enclosed rooms**
$32.86 per each additional pet (up to 4 TOTAL dogs/cats, pets must stay in the SAME room to receive the additional pet rate - not just the same type of accommodation)
These suites are designed for the big boys and girls! Each suite measures 6.5’x8’. These are also open top enclosures with 4’ walls and a secured front gate. Specifically designed in mind for your pampered pooches over well 50lbs or multiple larger dogs of the same family. (For the safety of all guests, cats cannot board here.)
Upgrade your pets stay with a Kuranda Cot to ensure they have the best bed around!
$27.90 per each additional dog (up to 3 total dogs - pets must stay in the SAME room to receive the additional pet rate - not just the same type of accommodation)
These suites measure 5’x6’. These open top enclosures with 4’ walls and newly epoxy floors with a secured front gate are an excellent way to give your pooch a little extra room during their stay. These suites can comfortably accommodate dogs up to 50lbs or multiple small dogs of the same family. (For the safety of all guests, cats cannot board here.)
Upgrade your pets stay with a Kuranda Cot to ensure they have the best bed around!
$26.04 per each additional dog (up to 2 total dogs - pets must stay in the SAME room to receive the additional pet rate - not just the same type of accommodation)
Our mischievous dog suites are perfect for your anxious dog, or the dog who will jump our open-top suites! These suites come with standard luxuries, with extra chew proof protections. Mischievous suites are 3 feet wide by 5.5 feet long with epoxy floor, 6' walls and secured front gates.
Only one dog may board in a mischievous suite at a time. For the safety of guests, dogs under 30lbs cannot board in these suites.
**Kuranda Cot Upgrade Not Available**
Our dog condos are designed to accommodate our smaller guests (30lbs and under or a total of 30lbs combined), while maintaining proper physical and mental stimulation. Whether it’s for a one-night stay or an extended stay, our cages provide a cozy area for your fur-baby to relax.
Looking for more? Add one-on-one playtime; where your pup will enjoy staff playtime outside their condo!
$21.70 per each additional dog (up to 2 total dogs - weight restrictions are strictly enforced - pets must stay in the SAME room to receive the additional pet rate - not just the same type of accommodation)
Our cat condos are tucked away from the hustle and bustle of dog boarding, providing your cat a more relaxed and calm stay.
Each condo measures roughly 26" wide, 28" long and 31" tall (approximately 5sqft!)
Our cat condos are the pur-fect way to ensure your feline friend is being taken care of while you are away!
$18.60 per each additional cat (up to 2 cats per condo, pets must stay in the SAME condo to receive the additional pet rate - not just the same type of accommodation)
Please bring your cat(s) food and litter. We will provide a litter box. Your cat MUST enter and exit in a secured crate.
Due to the safety of all pets, we cannot bathe your cat(s) - we can offer a nail trim!
Are you looking to add a little extra to your pets stay, or looking for a little extra flexibility in your booking?
General Reservation & Cancellation Policy
Our boarding facility here at Tails R Waggin’ is quite popular and frequently operates at 100% occupancy. And we understand that sometimes plans do change! However, reservations, cancellations and changes without adequate notice, even no-shows, have become increasingly problematic. Tails R Waggin’ will implement the following policies effective October 1, 2021.
Wait List
When reservations fill to 100% occupancy, we are happy to keep a Waiting List. In the event of cancellations, and insofar as possible with time and cage or suites suitable for pet size available, we will contact clients (in the order requests received) to offer the newly available space(s).
General Cancellation Policy
All boarding reservations must be secured with a valid credit card and a 10% deposit. The deposit is refundable if cancellation is made prior to 72 hours of the reservation start date. The deposit is non-refundable when cancellation occurs within the 72 hours period before the reservation start date. If you need to alter your existing reservation by a day or two, your deposit will hold; however, deposits are non-transferable to future dates.
No-Show Cancellation Policy
Failing to show and utilize the scheduled reservation without any notice to us, or canceling your reservation same day will result in a charge equivalent to 50% of your pet’s total expected stay. You may cancel via phone, through our app, or email at: staff@trwdayspa.com.
Holiday Minimum Stay and Cancellation Policy
Due to high boarding demands over federal Holidays and Spring Break (as defined by Gaston County public school schedule), the following policies will be in place during these periods.
Memorial Day and Labor Day:
Requires a minimum 2-night stay – with the General Reservation, Cancellation, and No-Show policies as above in effect.
The weeks of: Fourth of July, Thanksgiving, Christmas through New Year’s Day:
Requires a minimum 3-night stay – the General Reservation policy above is effective; however, the Cancellation Policy changes to require a minimum of (168 hours) seven days prior to the reservation in order to receive a deposit refund. If cancellation occurs within the (168 hours) seven day period prior to reservation start date, the deposit is non-refundable. The No-Show policy and same day cancellation remains the same: a charge 50% of the pet’s total expected stay.
Spring Break (as defined by Gaston County public school schedule):
Requires minimum 3-night stay – the General Reservation, Cancellation, and No-Show policies as above in effect.
We highly recommend reserving Holiday and Spring Break as far in advance as possible, as dates quickly fill up. We accept payments by cash, check, and all major credit cards (Visa, MC, AMEX, Discover). Payment is due upon completion of services; failure to provide payment will result in a 3% late charge added to your account. Please note: Effective 5/15/23 the facility will implement a 2.5% surcharge on all credit card transactions.
Lastly, we appreciate your understanding the need for policies that best accommodates, and minimizes the hardship for, everyone involved, from our team to our clients (both human and furry!) and look forward to continuing to serve our community.
Pick up hours run from: 7:30am to 11:30am
Drop off hours run from: 2:00pm to 4:30pm
*Any times before or after these will incur a $15 after hours fee - no exceptions*
Pick up hours run from: 8:00am to 9:00am
Drop off hours run from: 10:00am to 11:00am
*Due to high boarding demands over the weekends, we are unable allow for a late check out or an early drop off*
Pick up hours run from: 3:30pm to 5:30pm
We do not offer drop off on Sundays, or morning pick up times. No exceptions!
Tails R Waggin' does not offer drop off or pick up during federal Holidays. Staff is on site to care for your pets, but we do not see clients during these busy times.
These days include, but are not limited to: New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
We also do not staff a receptionist. Please be patient with staff as they care for all pets and may not respond immediately to calls or emails that come in.
For the benefit of your pet(s), please bring their own food. This will help maintain a proper diet while staying at our facility. Please only bring enough food for their stay - DO NOT bring large bags!
Please bring your cats litter. If the facility needs to supply litter during your cats stay, a small fee of $5 per day to accommodate.
Per state law; if your pet(s) is/are taking medications during their stay (prescription or over-the-counter, or supplements), they must be in the original container, they cannot be pre-packaged in pill pockets, already in bags of food, etc.
For the safety of everyone, Tails R Waggin' requires all dogs to enter and exit the facility on a leash or in a secured crate.
Only one client may occupy the boarding lobby at a time.
All cats must enter and exit in a secured crate.
We provide blankets and bedding for your pet when they board with us. You may bring your pet's favorite bedding from home if you'd like.
Feel free to bring some treats for your fur-babies stay! For allergy and medical purposes, we do not offer treats to pets.
You may bring a few toys to make your dog or cat feel more at home while they're boarding.
We will remove toys or bedding that have been shredded, or destroyed to keep your pet(s) safe.
We have plenty of stainless steel bowls for your pet's needs. You may bring your own bowls if your pet requires special accommodations (such as a slow feeder).
For the safety of everyone, please do not bring glass or fragile items.
Tails R Waggin' is not responsible for lost, broken, or damaged items during your pet(s) stay.